1. I registered for Congress and can no longer attend. What is the refund policy and how can I apply for one?

A request for registration cancellation or registration category adjustment must be sent in writing to the Secretariat. A $50 administrative fee (plus GST) will apply. Refunds will not be issued after September 11, 2009.

2. What is a CVN code and where do I find it?

The digits are printed on your card, rather then stamped in the plastic like the digits in your credit card number. American Express cards have 4 digits CVN numbers on the front of the card, while Visa and MasterCard have the CVN printed as the last 3 digits on the back of the card. (Please note, that some of the newer American Express cards have 2 CVN numbers, they also have 3 numbers on the back).

3. How can I register for CCC?

More often than not, your card may be rejected if the address verification you are entering is NOT your billing address. To prevent credit card fraud, the registration system asks that you verify your address – this is the address where your credit card bill is sent. The address you enter must match exactly what is printed on your credit card statement. Your card may also not be accepted if you have made more than 5 transactions within a 24 hour period.

You are not registered if your credit card was not accepted. If you leave the site, your information is not saved.

4. How can I register for CCC?

On-line registration will be open mid-June 2009. Registration is 100% on-line.

5. I would like to register at the member rate but I am not a member.

To register at a member rate, you will need to be a member of one of the following organizations. Select the name of the organization you would like to join. You will be redirected to their Web site where you will find membership information and application forms.

6. Where can I book my hotel?

A full hotel listing will be available on this site on the Accommodation, Travel and Host City page in mid-May.

7. How do I become an exhibitor?

To become an exhibitor, visit the Exhibitor Prospectus page where you will find details on exhibiting including links to the Exhibit Application Form and the Exhibitor Prospectus.

8. How can I obtain additional CME credits?

CCS is offering 10 free on-line accredited medical education sessions through the AdvancingIn Cardiovascular Health Internet Portal at www.Advancingin.com.  The courses can be found under the Expanding the Dialogue course list.  You may select a course and register to obtain your login name and password, and take the on-line course at your leisure.

9. When will the Preliminary Program become available?

The program will be located on the Preliminary Program page in mid-June.

10. How do I obtain my Certificate of Attendance?

You can create your own customized Certificate of Attendance on-site or by visiting the Certificate of Attendance page on the Congress Web site after the conclusion of the Congress, and following the easy step-by-step instructions.  You will need to retain your badge insert for your records.

11. When and where is CCC 2010 being held?

The CCC 2010 will be held in Montreal, Quebec from October 23 to 27, 2010.